Frequently Asked Questions

The process is simple and straightforward. First, you send us your shopping list through our contact form or via email. Include specific brands, quantities, and any special instructions. Our professional shopper reviews your list and visits the appropriate stores to select your items carefully. Once shopping is complete, we deliver your purchases directly to your doorstep within your chosen time window.

Vorlixenvrozelon primarily serves the Albuquerque metropolitan area and surrounding neighborhoods in New Mexico. We're continuously expanding our service area. If you're unsure whether we deliver to your location, please contact us with your address, and we'll confirm our availability in your area.

Our pricing is transparent and competitive. Service fees depend on the size of your shopping list, delivery distance, and chosen service package. We provide a clear quote before starting any shopping service, so you know exactly what to expect. There are no hidden fees. Contact us for a personalized quote based on your specific needs.

Absolutely! We encourage you to specify your preferred brands, sizes, and any particular product requirements. Our shoppers follow your instructions precisely and will contact you if a requested item is unavailable to discuss suitable alternatives. Your satisfaction with every purchase is our priority.

If an item on your list is unavailable, our shopper will contact you immediately to discuss alternatives. We can either suggest a similar product, visit another store to find the item, or simply exclude it from your order. We never make substitutions without your approval, ensuring you receive exactly what you want.

Delivery times vary based on your shopping list size and current demand. We offer same-day delivery for orders placed early in the day, and we always work to accommodate your preferred delivery window. When you submit your shopping list, we'll confirm the earliest available delivery time that works for your schedule.

Yes, we shop for all types of groceries including fresh produce, dairy, meat, and frozen foods. Our shoppers use insulated bags and coolers to maintain proper temperatures during transport, ensuring your perishable items arrive fresh and safe. We take special care in selecting the freshest products available.

We have a small minimum order requirement to make the service economically viable, but it's quite reasonable and accommodates most shopping needs. The minimum varies slightly depending on your location and chosen service package. Contact us to learn about the specific minimum for your area and situation.

Payment is simple and secure. You pay for both the groceries and our service fee. We accept various payment methods including credit cards, debit cards, and digital payment platforms. Payment details are confirmed before shopping begins, and you receive a detailed receipt showing all purchases and fees after delivery.

Yes! Many of our clients appreciate the convenience of weekly or bi-weekly recurring shopping services. We can set up a regular schedule that works for you, and you'll have the same dedicated shopper who learns your preferences over time. Recurring services also come with special benefits and priority scheduling.