Return Policy

Last Updated:

Our Commitment to Satisfaction

At vorlixenvrozelon, your satisfaction with our personal shopping and delivery services is our priority. We strive to select quality products and deliver them in excellent condition. This Return Policy outlines our procedures for handling issues with purchased items.

Return Timeframe

To be eligible for a return, you must initiate the return process within the following timeframes:

  • Perishable items: Quality concerns must be reported within 24 hours of delivery
  • Non-perishable items: Returns must be initiated within 7 days of delivery
  • Damaged or defective items: Must be reported immediately upon delivery or within 48 hours
  • Incorrect items: Must be reported within 48 hours of delivery

Returns initiated after these timeframes may not be accepted unless the issue is due to our error.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Items must be in their original condition with all packaging, labels, and tags intact
  • Items must not have been used, opened (for non-perishable items), or damaged by the customer
  • Items must be accompanied by proof of purchase (order confirmation or receipt)
  • Items must not be on the non-returnable items list
  • Returns must be initiated within the specified return timeframe

We reserve the right to refuse returns that do not meet these conditions.

Product Quality Concerns

If you receive items that are damaged, defective, or do not meet quality standards, please contact us immediately upon delivery. We will work with you to address the issue promptly. For perishable items such as fresh produce, dairy, or meat, quality concerns must be reported within 24 hours of delivery. For non-perishable items, please contact us within 48 hours of delivery.

Incorrect Items

If we delivered incorrect items or missed items from your shopping list, please notify us as soon as possible. We will arrange to deliver the correct items or provide an appropriate refund. In cases of substitutions made without your approval, we will accept returns and provide full refunds.

Return Shipping Costs

The responsibility for return shipping costs depends on the reason for the return:

  • Our error: If the return is due to our error (incorrect item, damaged item, defective product), we will cover all return shipping costs
  • Customer preference: If you are returning an item due to a change of preference (item not as expected, wrong size, etc.), you are responsible for return shipping costs
  • Pickup service: For eligible returns, we may offer to pick up the items from your location at no additional cost

Return shipping costs will be clearly communicated when you initiate a return request.

Return Process

To initiate a return or report an issue, follow these steps:

  1. Contact us: Reach out to our customer service team via email or phone with your order details and a description of the problem
  2. Provide documentation: For damaged or defective items, photographs may be requested to document the issue. Include your order number and photos showing the problem
  3. Review and approval: Our team will review your concern within 1-2 business days and provide instructions for resolution
  4. Return authorization: If approved, you will receive a return authorization number and specific instructions
  5. Return shipment: Follow the provided instructions to return the items. This may include:
    • Scheduling a pickup from our team
    • Shipping items to a designated address
    • Dropping off items at a specified location
  6. Resolution: Once we receive and inspect the returned items, we will process your refund or replacement within 5-7 business days

Resolution options may include pickup of the items, refund processing, or delivery of replacement items, depending on the circumstances.

Refund Procedure

Once your return is approved and we receive the returned items, we will process your refund as follows:

  • Refund method: Refunds will be processed to your original payment method
  • Processing time: Refunds are typically processed within 5-7 business days after we receive and inspect the returned items
  • Bank processing: Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days)
  • Refund amount: The refund amount will include:
    • Full cost of returned items
    • Service fees (if the issue resulted from our error)
    • Return shipping costs (if we are responsible for them)
  • Partial refunds: If only part of your order is returned, you will receive a partial refund for the returned items only

Service fees may be refunded in cases where the issue resulted from our error in shopping or delivery. Refunds do not include service fees in cases of customer preference changes after delivery.

Non-Returnable Items

Due to health and safety regulations, certain items cannot be returned once delivered. These include:

  • Perishable food items that have been properly delivered in good condition (unless damaged or defective)
  • Opened personal care products, cosmetics, or hygiene items
  • Items that are not damaged or defective but simply do not meet your preference after delivery
  • Custom-made or personalized items
  • Items that have been used, worn, or damaged by the customer
  • Items without original packaging or tags
  • Items returned after the specified return timeframe

Exceptions may be made if items are damaged, defective, or incorrect due to our error. Contact us to discuss your specific situation.

General Legal Requirements

This Return Policy is designed to comply with applicable consumer protection laws and regulations, including:

  • Federal and state consumer protection laws in the United States
  • Right to return defective or non-conforming goods
  • Consumer rights regarding product quality and merchant obligations

Your statutory rights as a consumer are not affected by this policy. If you are located outside the United States, additional rights may apply under your local consumer protection laws.

If you believe your consumer rights have been violated, you may contact your local consumer protection agency or seek legal advice.

Order Cancellation Policy

You may cancel your order at different stages with the following terms:

  • Before shopping begins: You may cancel your order before our shopper begins the shopping process without any charges. A full refund will be processed if payment was already made
  • During shopping: Once shopping has commenced, you may still cancel, but you will be responsible for payment of items already purchased. You will receive a refund for items not yet purchased
  • After shopping, before delivery: If shopping is complete but delivery has not occurred, cancellation will result in charges for items purchased plus a partial service fee. You may be able to pick up items from our location to avoid delivery fees
  • After delivery: Once items have been delivered, standard return policy applies instead of cancellation

To cancel an order, contact us immediately via phone or email with your order number. Cancellation requests are processed based on the current status of your order.

Store Return Policies

For items that need to be returned to the original retailer due to manufacturer defects or store-specific issues, we can assist you in facilitating these returns. However, store return policies apply, and we cannot guarantee acceptance of returns for items that fall outside those policies.

Customer Responsibility

Customers are expected to inspect deliveries upon receipt and report any issues promptly. Delays in reporting issues may affect our ability to provide resolutions. Items must be in their original condition with all packaging and labels intact for returns to be processed.

Contact Information

To report an issue, initiate a return, or ask questions about our return policy, please contact us at:

Email: admi@vorlixenvrozelon.world

Phone: +1 505 800 4663

Address: 2117 Central Ave NW A-3, Albuquerque, NM 87104, United States

Business Hours: Our customer service team is available to assist with returns during our regular business hours. Please allow 1-2 business days for email responses.

When contacting us about a return, please include:

  • Your order number
  • Description of the issue
  • Photos (if applicable)
  • Preferred resolution (refund, replacement, etc.)

Policy Updates

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.